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Important notifications

Stay up-to-date with important information when using HSBC services

A. Important Notifications

  • In line with the Reserve Bank of India (RBI) directive dated 12 November 2021 on Prudential norms on Income Recognition, Asset Classification and Provisioning ('IRACP') pertaining to Advances (as available at: https://rbidocs.rbi.org.in/rdocs/notification/PDFs/125IRAC5D423E89A957430AAEEE46913F90155E.PDF), certain aspects of the extant regulatory guidelines applicable to credit facilities availed by borrowers including concepts and illustrative examples related to due dates and classification of borrowal accounts as SMA/NPA in the course of the conduct of the accounts are clarified herewith. Please refer below link for details
    Guidelines on reporting by Banks upon occurrence of default (PDF, 42KB)
  • HSBC India is registered as a 'Member Lending Institution' with National Credit Guarantee Trust Company (NCGTC) to participate in the Emergency Credit Line Guarantee Scheme (ECLGS), announced by Ministry of Finance, Govt. of India. The scheme is available to eligible Business Enterprises / Micro, Small and Medium Enterprise (MSME) borrowers as per the guidelines issued by NCGTC.

    For further details, please reach out to your Business Relationship Manager.

    For ECLGS related Operating guidelines and FAQs please visit https://www.ncgtc.in/

  • The Reserve Bank of India, vide notification RBI/2018-19/217 FMRD.FMD.16/02.03.225/2018-19 dated June 20, 2019, have notified the introduction of an electronic trading platform for buying/selling foreign exchange by bank customers with the aim of providing transparency while enhancing competition and leading to better pricing for customers. The platform, FX Retail, has been rolled out by Clearing Corporation of India Ltd.

    The platform can be accessed by any customer of a bank (through the website https://www.fxretail.co.in) who has a need to book a foreign exchange rate for US Dollar against the Indian Rupee, subject to the applicable terms and conditions.

    We are happy to inform that customers who would like to get on-boarded to the platform with HSBC as a settlement bank can submit their registration request at the platform. Customers can obtain further details about the platform on the CCIL website (https://www.ccilindia.com/AboutUs/Pages/FxRetailPlatform.aspx).

  • With effect from 15 May 2014, our 'Business Account' and 'HSBC Direct for Business' Current Account propositions have been discontinued.
  • With effect from 01 September 2012, charges for collection of Foreign Currency cheques have been revised.
    For details, please refer to our business tariff (PDF, 741KB)
    For details on charges, please refer to the latest tariff schedule (PDF, 741KB)
  • With effect from 01 July 2011, service charges for overseas outward remittances have been revised.
    Click here to view the updated tariff and service charges applicable to your current account (PDF, 741KB).
  • With effect from 01 June, 2011, cheque collection charges applicable to all current account customers have been revised.
    Click here to view the updated tariff and service charges applicable to your current account (PDF, 741KB).
  • In line with the RBI circular no. DPSS.CO.CHD. No.1671 / 03.06.01 / 2010-11, the cheque collection service charges applicable for Savings Account customers have been revised w.e.f. 01 April 2011.
    Click here for the updated tariff and charges for savings accounts
  • With effect from 01 April 2010, the interest on savings bank account has been calculated on a daily product balance basis. Interest has been paid out at half yearly rest with effect from 01 October 2010. For the period after 01 October 2010, savings account interest for the half year from April to September has been credited in the following month of October and interest for the half year from October to March has been credited in the following month of April.
  • RBI Purpose codes for Forex Transactions (PDF, 255KB)
  • This SOP has been framed by the DDPs, Custodians, Depositories and Exchanges, in consultation with SEBI, for implementation of the SEBI circular SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 issued on August 24, 2023.
    Standard Operating Procedure for Additional Disclosures by FPIs (PDF, 1.63MB)

B. Regulatory Disclosures including Banking Polices and Fair Practice Codes

C. Other Disclosures

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Call us on:

Toll free Number

1800 274 3211

From Overseas

+91 22 5016 6043

Opening Hours (excluding public holidays): Monday to Friday 9:30 am to 6:30 pm IST and 1st, 3rd and 5th Saturday of each month.

1800 419 2266 or 1800 102 6922

For Corporate Cards (within India)

+91-080-4908 9633 or +91-040-6717 3403

For Corporate Cards (from overseas)

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